Plain-English rules for using Artisan Invoice.
The short version: be honest, don't abuse the service, your invoices are yours, and we'll do our best to keep the lights on.
Last updated May 21, 2026 · Effective immediately for new accounts.
Your agreement with us
By creating an account or using Artisan Invoice in any way, you agree to these Terms. If you do not agree, please don't use the service. We keep the wording plain because most legal pages are exhausting to read.
Your account
You're responsible for keeping your login credentials safe, for everything that happens under your account, and for making sure the contact information we send invoices on behalf of is accurate. You must be at least 16 years old to use Artisan Invoice.
Invoices are legal documents
Artisan Invoice generates invoice documents on your behalf. You — not us — are the issuer. You confirm that every invoice you create has accurate line items, prices, tax handling and recipient details. We provide the tool; the legal weight is yours.
Payments and subscription
Paid plans are billed in advance for the period you choose (monthly or annual). Refunds: if a payment was charged by mistake, write to contact@getartisan.app within 7 days and we'll sort it out. We don't refund simply because you changed your mind.
Acceptable use
Don't use Artisan Invoice to send invoices that are false, fraudulent, or intended to deceive. Don't impersonate other people or businesses. Don't scrape, reverse-engineer or overload the service. Don't resell our infrastructure as if it were yours.
Free plan and fair use
Every plan — including Free — includes unlimited invoices for genuine use. If we spot usage that looks like commercial spam or abuse, we'll reach out first, then apply reasonable limits if things don't change.
Intellectual property
Artisan Invoice, the brand, the product copy and the source code all belong to us. Your invoices, client lists, branding and uploaded logos are and stay yours. We use them only to run the service for you.
Service availability
We aim for high uptime but the service is provided as-is. To the extent permitted by law, we are not liable for indirect or consequential damages — for example lost profits — arising from downtime. Our total liability is capped at what you paid us in the previous 12 months.
Termination
You can cancel anytime from Settings. We may suspend or terminate accounts that seriously violate these Terms, with notice where reasonable. On termination, your data export window is 30 days, after which it is permanently deleted.
Governing law
These Terms are governed by the laws of England and Wales. Disputes are resolved in the courts of London unless consumer law in your country gives you the right to bring the case locally. Nothing in these Terms removes your mandatory local consumer protections.
Questions about these terms? Email contact@getartisan.app or use the contact form. Our privacy practices are explained in the privacy policy.